Voice over Internet Protocol or VoIP is without any doubt, one of the fastest growing service industries in the IT arena and it holds immense potential for businesses. Within a decade, it has become a worldwide trend and catering to businesses of different sizes from different nations. These companies now use phone systems like those offered at VoIP Phone Systems to make calls. However, they are also facing a number of challenges in different places as well. In this article, we will be elaborating a few of those challenges and opportunities for VoIP in different nations along with the backdrop.
Although VoIP services started their journey gradually, eventually they have become really big. Around 85% of internationally installed PABX lines have opted for VoIP rather than conventional PSTN lines and it earns revenues in billion dollars. It became so much apparent that even the government in different nations got interested in it and each of them came up with their own regulations to control it in their favor. While some of those regulations were in favor of VoIP services, some have been working a challenge for them in different nations.
VoIP in Middle Eastern nations
Most of Middle Eastern nations do not allow the use of VoIP as they take it as a competitor of their telephone (PSTN) system. VoIP has a huge potential in these markets since many expatriates from and in those nations need to call their families. However, most of those Middle Eastern nations have banned any sort of VoIP usage and they have punishments for using them as well. For example, anyone caught using VoIP in Oman can be fined up to US $130,317 or two years of jail. Hundreds of people in Oman and other Middle Eastern nations have been arrested, fined or jailed for this.
VoIP in European Union
The VoIP regulations different countries of European Unions have different standpoints. While many European countries have no strict legislation regarding VoIP usage, a few governments are now coming up with their own policies to control this phenomenon. Yet there is hardly any elaborated policy regarding VoIP other than using the concept of competition law to define relevant national markets and enforcing certain obligations to services with significant market share/power. However, we are still waiting for a clear directive regarding this from the policy makers in European Unions.
VoIP in India
India is a big market for VoIP as it homes thousands of expatiates working in multinationals and millions of Indian people are also working abroad. An independent survey in 2013 has projected that VoIP business in India can reach up to US$ 1.9 billion if it is legalized at full level. However, Indian government only allows use of VoIP but not VoIP gateways. It means that you can use a PC to make VoIP call to a PC but not to a land phone.
VoIP in United States
Compared to other nations, VoIP regulations in USA are much more elaborative and clear. The Federal Communications Commission in USA has developed a regulatory policy that dictates a number of requirements that all the VoIP service providers must ensure. Thanks to them, the VoIP users in USA are entitled to Enhanced 911 service, number portability, access to people with disabilities as well as universal service contributions and many more.